CHECK-IN AND CHECK-OUT
What time is your Check-in and Check-out time?
Check-in begins at 4pm. Check-out is 12pm.
Do you accommodate Late Check-out?
Yes, based upon room availability. For information about a later time for check-out, please contact our Frontdesk the morning of departure.
Is there a fee for Late Check-out?
Yes. Late Check Out, any time from 12noon until 4pm, is $150, if available. Check-out occurring after 4pm will incur an additional night’s fee.
Do you accommodate Early Check-In? Is there a fee?
Yes, based on room availability. If you arrive at the hotel any time prior to the guaranteed check-in time of 4pm and your suite is available, our front desk will be happy to check you in without any additional costs. If you would like to guarantee an early check-in, you can only do so by purchasing an additional night (the night before arrival). At that point, the suite will be held for you from the previous night
How old must I be to check-in?
At the Grand Beach Hotel Miami Beach, the minimum check-in age is 21.
Is my identification or passport required at check in?
Yes, we do require photo identification for all reservations.
What credit cards do you accept at the Grand Beach Hotel Miami Beach? May I pay for my room in cash?
The Grand Beach Hotel Miami Beach is happy to honor the following credit cards:
- American Express
- Diners/Carte Blanche
Cash may be presented to pay for room and tax; however, a valid credit card is required to secure the booking and also at the time of check-in. Guests without a credit/debit card will NOT be allowed to check-in to the property.
No personal checks will be accepted. All Cash paying guests will need to present a valid credit card upon check-in.
What is the charge for incidentals/deposit?
At check-in, Grand Beach Hotel Miami Beach will authorize an amount equal to room & tax plus resort fee (unless pre-paid) and estimated incidentals for the full length of the stay. Upon check-out, this authorization is released automatically. It usually takes between 3 to 5 business days to return to your account, depending on your banking institution. We discourage the use of debit cards as authorizations for room/ tax/ resort fee and estimated incidentals will deduct the funds from the cardholder's account automatically and final settlement of the bill will deduct an additional amount from the account immediately while the authorization is released at a later time
HOTEL GENERAL QUESTIONS
Where are you located?
Our address is 4835 Collins Ave, Miami Beach, FL 33140. Directions are available from the map here.
How close is the hotel from nearby attractions, parks, and shopping?
The Grand Beach Hotel Miami Beach is ideally located on a wide stretch of beach on "Millionaires Row" - a part of Miami Beach, FL. We are just minutes away from the following world famous attractions and entertainment areas:
- Only 2 blocks from the Miami Beach Boardwalk connecting the hotel to South Beach
- Just 3 miles from the pulsating nightlife of South Beach
- Only 3 miles from the Miami Beach Convention Center
- A brief 9 mile drive to Downtown Miami, the Performing Arts Center, American Airlines Arena and the Financial District
- 10 miles to the Port of Miami and 27 miles to Port Everglades (Ft. Lauderdale)
- 8 miles to Jungle Island and 13 miles to Miami Seaquarium
- 4 miles from Bal Harbour Shops and 10 miles from Aventura Mall
- 20 minutes from Miami International Airport (11 miles) and 45 minutes from Fort Lauderdale International Airport (27 miles)
Do you charge a Daily Resort Fee?
The Grand Beach Hotel Miami Beach will charge a Daily Resort Fee. Your Resort Fee includes the daily use of two (2) beach chairs, one (1) umbrella, access to wireless internet in guest-rooms and public areas, access to the fitness center and recreational amenities offered at our 3 pools and hot-tubs. The Resort Fee also includes free local and toll-free calls, in-room coffee and free access to the business center computers to surf the internet or print boarding passes.
What is your cancellation policy?
Reservations can be cancelled at no charge to the guest if done so by 6pm two days before arrival (unless a Rate plan requiring immediate and full payment is selected, which does not allow for cancellations). Should a guest fail to cancel by this time, a late cancellation fee equal to the amount of the first night room and tax will apply. If a guest fails to check-in, the hotel will charge the guest a ‘no-show charge’ equal to the amount of the first night room and tax. Rate Plans requiring immediate payment at the time of reservation, do not allow cancellations and no refunds will be given in the event of early departures, no show, or cancellation.
HOTEL AND GUEST AMENITIES
Does your hotel provide parking?
We provide convenient 24-hour valet parking for overnight guests and non-guest visitors. Fees apply (fees are subject to change without notice). Please confirm directly with the hotel upon arrival. Self-parking is not available to guests. A city-operated metered parking lot is located 5 minute walk south of the hotel and open on a first-come-first-served basis.
What amenities are in your guest rooms?
The Grand Beach Hotel Miami Beach features 430 luxurious and oversized guest suites each equipped with special amenities help make your stay more comfortable. Most of our suite amenities include: two luxurious marble bathrooms, balcony with water or sunset views, mini-refrigerator, workstation and IPOD cradle, safe, coffee maker, and iron/ironing board. For a complete list of guest room amenities, please click here.
Do you offer additional beds – “rollaways”?
Grand Beach Hotel Miami Beach does not offer “roll-away beds” in any of their rooms. Most suites are furnished with a queen-size sleeper sofa
Do you offer cribs – and what is the charge?
A limited number of cribs is available free of charge on a first-come-first served basis at our hotel. Please specify the need for a crib in the comment section when making a reservation and our Housekeeping department will attempt to honor the request. Please keep in mind that during busy time-periods, the demand for cribs may exceed the supply
Do you offer ADA rooms?
Yes, our property does feature accessible rooms. Please note this request on your reservation.
Do you offer connecting rooms?
The Grand Beach Hotel Miami Beach offers connecting rooms.
Is there a fee to use the Fitness Center?
Access to the Fitness Center is included with your Resort Fee at no additional charge. Guests agree to indemnify and hold Grand Beach Hotel Surfside harmless against any claims, law-suits, costs or expenses resulting from use of or presence in the hotel’s Fitness Center
Is there high speed internet or Wi-Fi available at the hotel?
Wired and wireless connections are available in your room and the common areas of the hotel and are included with your Resort Fee for an unlimited number of devices. We also offer a Business Center, located on the Lobby level, equipped with computers, internet access, and a print station.
What recreational amenities does the Grand Beach Hotel Miami Beach offer?
The Grand Beach Hotel Miami Beach features an extraordinary assortment of recreational amenities for our esteemed guests. Where do we start? We offer two beachfront pools and two hot tubs, a 7th-floor Tranquility Pool and hot tub, and a fitness center with panoramic sunset views. All of these amenities are included in your Daily Resort Fee. Golf, tennis, deep sea fishing, scuba diving, snorkeling, and more are conveniently located nearby.
Are beach chairs and umbrellas provided?
The Grand Beach Hotel Miami Beach includes two beach chairs and one umbrella for all guests in our daily resort fee. Additional chairs and umbrellas are available at $10 each for guests. Towels are provided at no additional cost.
Do you have a restaurant in the hotel?
Our "Chez Gaston" restaurant serves breakfast, lunch, and dinner, with a menu featuring excellent cuisine at an affordable price.
Do you offer room service?
Yes, a full room service menu is offered from 7am - 11pm seven days per week. A limited menu is available overnight.
Do you have onsite laundry service?
The Grand Beach Hotel Miami Beach provides fast, efficient overnight laundry and dry cleaning services. Laundry bags and order forms are located in the guest room closet.
Does the hotel offer smoking/non-smoking rooms and/or areas?
The Grand Beach Hotel Miami Beach does offer smoking rooms on one floor only. We can not guarantee a room on the smoking floor. Rooms are assigned based on availability on the day of arrival. Smoking is not allowed in non-smoking rooms or on their balconies. There is a $300 fee assessed for smoking in non-smoking rooms. There are designated outdoor areas available for smoking.
Are pets allowed at the Grand Beach Hotel Miami Beach?
The Grand Beach Hotel Miami Beach is a pet-friendly resort. Cats and dogs, up to 50 lbs, are allowed. There is a $100 refundable deposit required at the time of check-in. We also charge a $50 fee for each pet per night.
Does the Grand Beach Hotel Miami Beach have a Spa?
The Grand Beach Hotel Miami Beach does not have a Spa with treatment rooms on site. Guests can enjoy selected services in the privacy and comfort of their rooms.
Is there transportation available to/from the airport?
The Grand Beach Hotel Miami Beach does not offer a private shuttle. Guests are able to get a cab from Miami and Ft Lauderdale Airports for a flat rate of approximately $32 and $80 respectively. The following shuttles have also been used by our guests:
Blue Van Shuttle: (800) 258-3826 Taxi: $35 flat charge one way*
Fort Lauderdale/Hollywood International Airport
Super Shuttle: (888) 888-6025 Taxi $80 flat charge one way*
*Prices are subject to change
Please contact the Concierge desk at 305-538-8666 or firstname.lastname@example.org for available limousine service
Is there a shuttle available to the local attractions?
The Concierge Desk at the hotel can help you arrange for transportation or a taxi to any of the local attractions. Our concierge can be reached by phone at 305-538-8666 or email at Concierge@grandbeachhotel.com.
Can I rent a car from your hotel?
The Concierge Desk at the hotel can help you arrange car rental services. Our concierge can be reached by phone at 305-534-8666 or email at Concierge@grandbeachhotel.com.
I ordered items online to be shipped to your property. May I receive packages there?
There is no charge for guests to receive carrier envelopes or standard letters. There is one time handling and storage fee, detailed below and depending on the box size, for any boxes or packages larger than a carrier envelope and weighing up to forty (40) pounds.
$4 - Boxes 10 x 7 x 3 inches or larger
$8 - Boxes 17x13x13 inches or larger
$12 - Boxes 18x18x16 inches or larger
If guests expect shipments heavier than forty (40) pounds per box, they should make special arrangements by getting in touch with our Concierge Desk. If a package is sent to us, but remains unclaimed for fourteen (14) days it will be returned to sender. We request that any shipments do not arrive earlier than two (2) days before arrival, due to limited storage space.
Can I order an amenity for a special occasion - cake, champagne?
Yes, special amenities can be ordered through our Concierge. Our concierge can be reached by phone at 305-538-8666 or email at Concierge@grandbeachhotel.com
Does your hotel offer Currency Exchange?
International Currency Exchange Services are not available - however, an ATM is located inside the hotel and international guests can withdraw US Dollars with their bank-cards. A number of banks is also located within easy walking distance